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Leadership in a Crisis: How IQ and EQ Determine Business Resilience

Christen Killick
5 min readSep 18, 2023

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In the ever-evolving landscape of business, we’re constantly faced with challenges that demand quick thinking, adaptability, and resilience. Among these challenges, perhaps none are as daunting as crises. Whether it’s a global pandemic, a financial meltdown, a natural disaster, or a technological disruption, crises have the potential to shake even the most stable organizations to their core. Their unpredictability demands agility and resilience from us, perhaps at times when our personal energy reserves are already low.

Both IQ (Intelligence Quotient) and EQ (Emotional Intelligence) play critical roles in our ability to navigate agile decisions successfully. Let’s further explore how these two facets of leadership are interconnected, and why they are equally essential in times of upheaval.

The IQ of Crisis Management

“The best way to predict your future is to create it.”
- Abraham Lincoln

Intelligence Quotient (IQ) has long been regarded as a fundamental measure of cognitive ability. It encompasses problem-solving skills, analytical thinking, decision-making capacity, and the ability to learn from past experiences. When it comes to crisis management, a leader’s IQ is invaluable for several reasons:

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Christen Killick
Christen Killick

Written by Christen Killick

Having flown as a Commercial Pilot for 18 years, I now use the communication and strategy skills that flight crews employ to elevate corporate business teams.

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